Refund policy

QWABEZI – RETURN & REFUND POLICY

Last updated: 9 August 2026

At Qwabezi, we want you to be happy with your purchase. Because our products are made to order, we generally do not accept returns or exchanges simply because you ordered the wrong size, colour, or changed your mind.

Damaged or defective products

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please send:

Your order number

A description of the problem

Clear photos of the product and packaging

If the issue is confirmed, we may offer a replacement or refund.

Wrong size

Please check our size guide carefully before ordering. We do not normally provide refunds or exchanges for incorrect size selection.

Refunds

If a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your payment provider.

Contact

For return or refund questions, contact us at:

Email: (qwabezi21@gmail.com)

Store: Qwabezi

Country: South Africa